89ld Privacy Policy — How We Collect, Use and Protect Your Data

1. Introduction and Scope

This Privacy Policy sets out how 89ld collects, processes, stores, shares, and protects the personal data of individuals who use the 89ld online gaming platform. The term "personal data" refers to any information that can be used to identify you, either directly or in combination with other information held by 89ld. This includes your name, mobile number, email address, payment account details, and any other information you provide to us during registration or use of the platform.

89ld operates primarily for players based in Bangladesh. This policy is written to reflect the privacy expectations and data protection principles applicable to our platform and user base. By accessing the 89ld platform, registering an account, making a deposit, placing a bet, or contacting our support team, you are engaging with 89ld as the data controller for your personal information.

2. What Personal Data We Collect

89ld collects personal data in several categories depending on how you interact with the platform. The following describes the main categories of data we collect and the circumstances in which we collect them.

3. How We Use Your Personal Data

89ld uses the personal data it collects for the following purposes. We do not use your data for any purpose that is not listed here, and we do not process your data in a manner that is incompatible with the purposes for which it was collected.

• To create and maintain your 89ld account, verify your identity, and ensure you meet the eligibility requirements set out in our Terms & Conditions, including the 21+ age requirement.
• To process deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other supported payment methods, and to maintain accurate records of all financial transactions on your account.
• To operate the gaming and betting features of the 89ld platform, record bet outcomes, calculate bonus eligibility, and administer promotional offers including welcome bonuses and seasonal promotions.
• To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other illegal activities on the platform, including sharing data with relevant authorities where required by law.
• To provide customer support and respond to queries, complaints, and disputes raised by players through our support email channel.
• To send account-related communications including transaction confirmations, security alerts, and promotional messages where you have not opted out of receiving such communications.

4. Legal Basis for Processing

89ld processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity in question.

• Contractual necessity: processing your data is required to perform the contract between you and 89ld — for example, processing your deposits, settling your bets, and maintaining your account.
• Legal obligation: processing is required to comply with applicable laws and regulations, including KYC/AML obligations, record-keeping requirements, and reporting obligations to relevant authorities.
• Legitimate interests: processing is necessary for the legitimate interests of 89ld, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services, provided that these interests are not overridden by your privacy rights.
• Consent: where processing is based on your consent — for example, receiving promotional communications — you may withdraw your consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

5. KYC and Identity Verification

89ld is required to verify the identity of its players as part of its Know Your Customer (KYC) obligations. KYC verification is a standard requirement for online gaming platforms and is designed to prevent underage gambling, money laundering, fraud, and other illegal activities. When KYC verification is required, 89ld will contact you by email to request the necessary documentation.

Documents collected during KYC verification may include a copy of your national identity card, passport, or other government-issued photo identification, a utility bill or bank statement showing your name and address, and confirmation of the payment method you are using. These documents are stored securely and used solely for the purpose of identity verification and compliance. They are not shared with third parties except where required by law.

6. Payment Data and Financial Information

Financial transaction data generated through your use of the 89ld platform — including deposit amounts, withdrawal requests, bet settlements, bonus credits, and wallet balance history — is retained by 89ld for the period required by applicable record-keeping regulations. This data is used to resolve payment disputes, provide account statements on request, and comply with anti-money laundering reporting requirements.

For payments processed through bKash, Nagad, Rocket, and Upay, 89ld works with those payment providers' systems to facilitate transactions. Each payment provider has its own privacy policy governing how they handle data during the transaction process. 89ld is not responsible for the data practices of third-party payment providers, and players are encouraged to review the privacy policies of bKash, Nagad, Rocket, and Upay directly.

7. Cookies and Session Tracking

The 89ld platform uses cookies and similar session tracking technologies to operate correctly and to improve the player experience. Cookies are small data files stored on your device that allow the platform to recognise you between sessions, maintain your login state, remember your preferences, and measure platform performance. The following types of cookies are used by 89ld.

• Essential cookies: required for the platform to function, including session authentication, wallet balance display, and game state management. These cannot be disabled without breaking platform functionality.
• Performance cookies: used to measure how players interact with the platform, which pages are most visited, and where performance improvements are needed. Data collected through performance cookies is aggregated and anonymised.
• Preference cookies: used to remember your settings and preferences on the 89ld platform, such as your chosen language version, so you do not need to re-select these on every visit.

Most mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling essential cookies may affect the functionality of the 89ld platform. 89ld does not use third-party advertising cookies or tracking technologies that share your data with advertisers.

8. Data Sharing and Third Parties

89ld may share your personal data with third parties only in the circumstances described below. In all cases, 89ld ensures that any third party receiving your data is bound by appropriate data protection obligations and is only permitted to use your data for the specific purpose for which it was shared.

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to facilitate deposits and withdrawals on your account. These providers receive only the transaction data necessary to process the payment.
• Game and content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming) — to the extent necessary for those providers to deliver their game content within the 89ld platform. Game providers receive session identifiers and bet data necessary to operate the game, but do not receive your full personal profile.
• Regulatory and law enforcement authorities — where 89ld is required by applicable law to disclose your data, for example in response to a court order, anti-money laundering investigation, or a lawful request from a regulatory body. 89ld will notify you of any such disclosure where it is legally permitted to do so.
• Fraud prevention and identity verification services — where 89ld uses third-party services to assist with KYC verification, fraud detection, or responsible gaming screening. These service providers are bound by strict confidentiality obligations and may not use your data for any purpose other than providing services to 89ld.

9. Data Retention

89ld retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or as is necessary for the purposes described in this Privacy Policy. Account data, transaction records, and KYC documentation are retained for a minimum period following account closure in accordance with standard record-keeping requirements applicable to online gaming platforms.

When your data is no longer required for the purposes for which it was collected and is not subject to a retention obligation, 89ld will securely delete or anonymise it. If you request closure of your account, 89ld will process that request and delete data that is not subject to a legal retention requirement within a reasonable timeframe. Data that is subject to a legal hold — such as transaction records or AML documentation — will be retained for the required period even after account closure.

10. Data Security Measures

89ld takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. The following describes the key security measures in place on the 89ld platform.

11. Your Data Rights

As a player using the 89ld platform, you have a number of rights in relation to your personal data. 89ld is committed to respecting and facilitating these rights. To exercise any of the rights described below, please contact the 89ld support team using the email address shown in the footer of this site.

• 👁️

  Right of Access

  You have the right to request a copy of the personal data that 89ld holds about you, including information on how that data is being used and with whom it has been shared.

• ✏️

  Right to Rectification

  If any personal data held by 89ld about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with details of the correction required.

• 🗑️

  Right to Erasure

  In certain circumstances, you may request that 89ld delete your personal data. This right is subject to 89ld's legal retention obligations — data that must be retained by law (such as transaction records) cannot be deleted on request, even if your account is closed.

• ⛔

  Right to Object

  You have the right to object to 89ld processing your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from 89ld, you can opt out by contacting our support team. You also have the right to object to processing based on legitimate interests where you have grounds relating to your particular situation.

• 📦

  Right to Data Portability

  Where processing is carried out by automated means and is based on your consent or on a contract, you have the right to receive a copy of the personal data you have provided to 89ld in a structured, commonly used, and machine-readable format.

12. Children and Underage Players

The 89ld platform is strictly for adults aged 21 and above. 89ld does not knowingly collect personal data from individuals under the age of 21. If 89ld becomes aware that personal data has been collected from a player who is under 21, that data will be deleted immediately and the account will be closed. If you are a parent or guardian and believe that a person under 21 has registered an account with 89ld, please contact the support team immediately at the email address shown in the footer of this site so that we can take appropriate action.

13. Third-Party Services and Links

The 89ld platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate their own game environments and may collect session data necessary to deliver their games. 89ld is not responsible for the privacy practices of third-party game providers. Players are encouraged to review the privacy policies of individual game providers if they have concerns about how their data is handled within those game environments. 89ld does not include external links to third-party websites in its platform content.

14. Changes to This Privacy Policy

89ld reserves the right to update this Privacy Policy at any time. When material changes are made, 89ld will update the effective date shown at the top of this page. Players are responsible for reviewing this Privacy Policy periodically to stay informed of any updates. The most current version of this Privacy Policy is always available on the 89ld website.

Your continued use of the 89ld platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and, if you wish to close your account, contact the 89ld support team by email.

15. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 89ld handles your personal data, please contact the 89ld support team by email. All privacy-related enquiries are handled by the 89ld compliance and support team and will be responded to within a reasonable timeframe.

Support operates on Bangladesh Standard Time (BST, UTC+6). 89ld aims to acknowledge all privacy-related enquiries promptly and to provide a substantive response within a reasonable period. Where a request relates to the exercise of a data right, 89ld will confirm receipt of the request and provide an estimated response timeline.